Find a tradesman

If you're looking for a good builder but don't know where to start, the Federation of Master Builders suggests you follow these guidelines to make sure you get the right person for the job.

• Ask for references and names of previous clients. Speak to them and look at their previous work, if possible.

• Make sure they have an office address, telephone number and use headed notepaper.
• Check they are a member of a reputable trade association, and if VAT is being charged, make sure there is a VAT number shown.

• Get a written specification and estimate.
• Agree any stage and final payments before work starts.
• Get more than one estimate.
• Avoid changing your mind halfway through a job - it usually costs more and causes delays.
• Ask for an insurance-backed warranty for the work.

• High pressure sales people from so-called specialists.
• Do not sign anything you have not read or do not understand.
• Advance payments, particularly at the start of the job, should be avoided.
• Demands for cash payments. You are only fuelling the black economy and putting yourself at risk from rogue traders.

• Speak to your builder if you think things are not right. Try and resolve problems quickly, do not let them fester.
• If your builder does not sort things out after you have spoken to him, put your complaint in writing.
• If there are still problems, get further advice. Depending on the problem, consult a solicitor, the Citizens Advice Bureau, Trading Standards, Building Control or Trade Association.